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Services Operations Analyst

Who We Are

We are, at our heart, a values-driven culture. We seek to build a company based on intense collaboration, rallying around our central tenet, #oneteam. Goals are shared, and the leaders at Extole strive for radical responsiveness - if you are at Extole, you are on my team, and it is part of my job to make certain you are successful.

We are also dedicated to #beleadersmakeleaders. We are empowering consumers, not Facebook and Google, to create and share the brands they love, and we are setting the rules others follow.

If you have referred a friend to Uber, Airbnb or Starbucks, you know that marketing driven by people is powerful, personal, and inevitable. We want you to be part of the journey.

Why Work With Us

You’ll find a generous, friendly team passionate about our work. Life at Extole is pretty awesome. They’re not why we work at Extole, but the benefits are great:

You’re covered. No employee contributions.

Flexible vacation so you can RELAX

Meals, copious snacks, La Croix

Frequent outings, shared experiences


  • Analyze renewal trends and performance, and deliver metrics dashboards for weekly tracking and monthly operational reviews
  • Participate in short and long-term planning activities - such as forecasting pipeline management and effectiveness
  • Oversee and streamline billing and collections processes
  • Interpret and clarify policies and procedures related to invoicing
  • On a daily basis, monitor clients’ rewards account to ensure funds availability
  • Collaborate with third party vendors on clients’ rewards account funding process


  • Excellent data analytics, problem-solving, verbal communication, critical thinking skills
  • Positive demeanor and ability to communicate with customers
  • Team oriented with ability to succeed in entrepreneurial environment
  • Experience using as CRM is a plus


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