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Support Engineer

Company Overview

Extole’s mission is to help great consumer brands activate their greatest asset - customers that love their brand. We are the largest advocacy platform, and many of the most recognizable retailers, banks, and consumer brands connect us to their sites, apps, and stores to engage their current customers to refer their friends.

Extole is backed by some of the best VCs in the valley, including Red Point, Shasta, Norwest, and Scale, and led by an executive team that created one of the core products in Adobe’s Marketing Cloud.

Position Description

We’re looking for an engineer who solves problems, can work with technical and non-technical Support representatives and wants to be a major factor in the success of the implementation and maintenance of our product. This is a perfect position for someone who enjoys simultaneously executing on multiple deliverables, getting their hands dirty with code and an ability to explain technical topics to both engineers and non-technical coworkers.  If like tackling a wide range of technical tasks, this job is for you.

Extole's technical support is a close-knit team where everyone collaborates to manage the queue work of solve problems together. We are expected to learn from our peers and help others learn.

Responsibilities

Execute on a queue of technical, client-related tasks. Including:

  • Implement client-specific requirements within our Javascript-based creative bundle framework
    • Making custom changes in CSS & HTML
    • Automating common tasks through shell scripts
    • Investigating integration and configuration errors
    • Execute on technical runbooks to configure integrations such as Facebook apps, Twitter apps, and CNAME of DNS
  • Help the Support team troubleshoot the implementation of the product
  • Identify and document core Product issues for triage
  • Play an active role contributing to the growth and scalability of the Client Services team through robust documentation and continuous process optimization

Requirements

  • Looking for candidates with 2+ years of experience in a collaborative technical role
  • Experience with JavaScript, HTML/CSS, and general web knowledge
  • Comfortable with a Linux/macOS terminal to execute commands
  • Ability to pick up new technologies and assess situations quickly
  • Exercises listening, takes time to truly understand issues and address them
  • Strong sense of ownership and high attention to detail
  • Creative and analytical problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work on several projects simultaneously and meet stated quality objectives

Benefits

  • You will work with a team of talented people in our Moldova office, located in the centre of Chișinău.
  • Paid sick leave and vacation
  • Flexible work hours.
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